I purchased a vehicle from Mark Motors via eBay (user form34). The vehicle appeared clean and in good condition superficially.
After winning the auction, I drove to their lot to finalize payment and pickup the vehicle. During my inspection, I noticed that the driver seat did not recline and was permanently stuck inclined towards the steering wheel. I pointed this out to the sales agent named Chris Wright who seemed kind and trustworthy up until that point. He told me, "Take it to a dealership and send me the bill to fix it." Given that it seemed like such a simple and affordable repair, I took his word and drove the truck off the lot.
I did take the truck to the dealership who warned me that the tires were dry-rotted and that the axle was badly damaged. Of course, one of the tires deflated soon after and was unable to be repaired. I emailed Chris the estimate for the seat adjuster repair, as well as plead for some compensation for these major problems revealed. No reply. I tried for weeks to reach him via phone and email. He never responded to email and only once took my call to tell me he'd 'get on it'. Nothing ever came; I'm frustrated by his deception and have resigned to pay out-of-pocket to restore the truck to a sufficient level of safety.
My conclusion is that this company is unscrupulous.
If you were also unfortunate and experienced a sour transaction with Mark Motors, then I encourage you to share detailed comments below, as well as post a review on Yelp.
- Zach Klein, September 2010